Terms and Conditions

1. Introduction

Welcome to Studio78 by Hailey Hoffman LLC (“Studio78,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our studio, services, classes, and website (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

2. Eligibility

To participate in any classes, workshops, or other services provided by Studio78, you must be at least 18 years old or have the consent of a legal guardian. By attending any of our classes, you affirm that you are physically able to participate and that you will not hold Studio78 or its instructors liable for any injuries resulting from your participation.

3. Reservations & Cancellations

- Class Reservations: All class direct reservations must be made through our online booking system, either via our booking platform, Union. We recommend reserving your spot in advance, as classes may fill up quickly! Booking for direct customers opens up 2 weeks prior to class.

- Cancellation Policy: You may cancel your class reservation up to 12 hours before the class start time without penalty. Cancellations made within 12 hours of the class will incur a $12 late cancellation fee. Class registrations can be canceled at any point on your “my account” page on union. Select reservations from there.

- Late Arrivals: Class doors are locked 5 minutes into class at the latest. It is important you are there at the start of class to ensure your body is safely warmed up. We understand things happen - kindly shoot us an email if something happens on the way to studio. If there is a waitlist, your spot will be given away to a waitlist client that’s waiting at the start of class.

- No Shows: Failure to attend a class without prior cancellation will result in a $26 or the loss of the class credit. No exceptions, unless you were in class and forgot to check in.

4. Pricing & Payment

- Class Packages & Membership: Studio78 offers various class packages, memberships, and other services. Prices for these packages are subject to change and will be clearly stated at the time of purchase. Membership fees are billed either on a monthly or annual basis, as specified at the time of purchase.

-Payment: Payments for all services must be made through our booking platform, Union. We accept major credit cards, debit cards, and other payment methods as outlined on our website.

- Refunds: All payments are non-refundable. However, Studio78 may offer credit for unused services in special circumstances, such as medical emergencies, at our discretion.

5. Health & Safety

- Physical Condition: You are responsible for ensuring that you are physically capable of participating in Pilates classes. It is recommended that you consult with a physician before beginning any new exercise regimen.

- Health Disclosure: You must inform us of any injuries, health conditions, or physical limitations prior to participating in any class. This includes but is not limited to pregnancy, joint issues, or any serious medical conditions.

- Liability Waiver: By participating in any class or service at Studio78, you acknowledge and accept the risks associated with physical exercise. You agree to waive any claims against Studio78, its instructors, and affiliates for injuries or damages incurred during your participation.

6. Code of Conduct

We are committed to creating a welcoming, safe, and respectful environment for all participants. While attending our studio, you agree to the following:

- Respect for Others: Treat all instructors, clients, and staff with kindness and respect. Harassment, discrimination, or any form of disruptive behavior will not be tolerated.

- Punctuality: Please arrive on time for your classes. We ask that you arrive at least 10 minutes before class begins to ensure proper preparation and warm-up. Entry will not be permitted after 5 minutes from class start time.

- Personal Items: Studio78 is not responsible for lost or stolen personal items. Please store personal belongings in designated areas.

7. Intellectual Property

All content on our website, social media pages, and in our studio, including but not limited to videos, images, logos, trademarks, and written materials, is the intellectual property of Studio78 and protected by copyright laws. You may not reproduce, distribute, or use any content without prior written consent.

8. Privacy Policy

Your privacy is important to us. We collect and process personal information as outlined in our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection and use of your personal data in accordance with our Privacy Policy.

9. Amendments to Terms

Studio78 reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review these Terms periodically. Continued use of our Services after any modifications will be considered acceptance of the new Terms.

10. Termination

Studio78 reserves the right to terminate or suspend your access to our services at any time if we believe you have violated these Terms, engaged in inappropriate behavior, or failed to comply with any policies or guidelines set by the studio.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be resolved in the courts located in Massachusetts.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Studio78 by Hailey Hoffman LLC

60 K st, Fourth Floor

Boston, MA 02127

frontdesk@studio78boston.com

Privacy Policy

Studio78 by Hailey Hoffman LLC Privacy Policy.

Last updated: 2/4/2025

This Privacy Policy describes how Studio78 by Hailey Hoffman LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from studio78boston.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.

- Account information including your username, password, security questions.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Mariana Tek or Union.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Squarespace, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as order information, shopping information and customer support information

- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

- Business and marketing partners

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

- Right to Delete. You may have a right to request that we delete personal information we maintain about you.

- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at frontdesk@studio78boston.com or contact us at 60 K st, 4th floor, Boston, MA, 02127, United States.